Sandy Mott, Director, Associate Support
I am grateful for the opportunity to thank each of you for your patience and support of the Call Center since the launch of RENU 28. It has been an incredibly busy time, only surpassed by the momentum of this innovative and sure to be acclaimed product. In the wake of the excitement it feels like the perfect opportunity to provide the field with an update on Associate Support.
Let’s start off with the most astounding figure, in May of 2013 the call center answered 7,774 calls, the same month of 2014, a year later, saw a significant increase of 12,624 calls. This speaks volumes to your excitement and hard work and validates the need to add to the Support Team to match your dedication.
The best part of my job is building relationships both internally and externally. It was time to seek to add more talent to the department! We have now increased our staff from 19 to 29, and boast the following languages; English, Spanish, French, German, Norwegian, Italian, Dutch, Danish, Hungarian and Croatian with Swedish, Romanian and Portuguese on the horizon.
Jarom Webb, President of ASEA, reminds us often that our future has never looked brighter. I believe this for you and for Associate Support. In addition to phone support we have added a Training and Document Specialist and Quality Assurance to build confidence, credibility and consistency to your calls.
There are as many Customer Service books and quotes as there are stars in the sky, but I have to share this quote because I believe it to be most honest, it was coined by John C. Maxwell and says, “People don’t care how much you know until they know how much you care.” It is vital to the business that you have confidence in the level of support we offer you each day, but it is equally as important that you feel our support!
Keep on growing and we’ll be right there with you!